Donations to ASKEDMURAD FOUNDATION are voluntary gifts for charitable work, and we start planning with the funds as soon as we receive them. We do not sell goods, so no products are shipped or returned. This policy explains the limited cases where we refund a donation.
1. General rule
Donations are non-refundable once the payment is successful and the receipt has been issued.
2. Cases where we will refund
- Duplicate payment: the same donation was charged more than once.
- Wrong amount: the amount charged is higher than the amount you chose, because of a technical error.
- Payment taken without a confirmed donation: money left your account but the payment page showed failure and we did not receive the funds.
3. How to request a refund
Email [email protected] within 7 days of the transaction with:
- Your full name and phone number
- Transaction ID and date
- Amount paid and the reason for the request
- A screenshot or bank statement line, if available
4. Processing time
We review requests within 5 working days. Approved refunds are sent to the original payment method within 7 to 10 working days of approval. Your bank may take extra time to show the credit.
5. Failed transactions
If your payment fails but your account was debited, the amount is normally returned automatically by your bank or the payment gateway within 5 to 7 working days. If it does not arrive, write to us with the transaction details.
6. Receipts for refunded donations
If a donation is refunded, the matching 80G receipt becomes invalid and must not be used for a tax claim. Where a receipt has already been issued, we will cancel it.
7. No refund for change of mind
We cannot refund a donation only because you changed your mind, or because of how the funds were used, once the receipt is issued.
8. Contact
ASKEDMURAD FOUNDATION
C/O Jamirul Rahaman Molla, Vill-Hatisala, Hatisala, North 24 Parganas, West Bengal, India - 700135
Email: [email protected]